What data do we collect?

Our Company collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Vehicle identification and telematics data (vehicle reg. Plate numbers, position, operational parameters )

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Vehicle identification and telematics data (vehicle reg. Plate numbers, position, operational parameters )

Our Company may also receive your data indirectly from the following sources:

• Tracking devices installed on your vehicle/plants

How will we use your data?

Our Company collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.
• Provide you access to our Fleet or Plant management services via website or mobile applications.

How do we store your data?

Our Company securely stores your data on our own servers that are hosted at external data centre (https://www.claranet.co.uk/).

Marketing

Our Company may send you information about relevant products and services of ours.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• he right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us..

Mobile applications

Our mobile applications use cookies and similar technology for the same purposes as the Fleet management system available via web browsers. Additionally some of our mobile applications may ask for special permissions like access to phone information or show notifications related to services we provide. List of applications and permissions we require and how do we use them.

Fleet Observer

• Read phone data (we read only location, country data to provide access to appropriate services depending on the customer’s location)
• Notifications, enables ability to show alerts and other notifications even when the application is not running on the phone.

How to manage permissions

Usually application asks for permission whenever it requires it for the first time and then remembers the choice. Selected preference can be changed in a standard way depending on a platform iOS or Android.

Users may opt out from giving those permissions. However, it may significantly limit some functionality the mobile applications provide.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in.
• Store some user preferences.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14 August 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

• Email us at: support@gloucestersoftware.com
• Call us: +44(0) 145 234 7678
• Or write to us at: PO Box 2117, Gloucester, GL2 0WT, UK